Case study : Build a community management program
Challenge: Develop knowledge sharing approaches.
- Increase the number of communities of practice (CoPs)
- Rejuvenate existing virtual communities
- Develop and anchor existing knowledge management systems
Our approach: Helping to set up community governance
- Co-construct the community repository
- Co-construct the training kit for CoP facilitators
- Identify community needs
- Train the community leaders
- Support the launch of the first CoPs
Deliverables:
- Diagnosis of existing communities and their impact on the organization
- Community repository (operating modes, roles and responsibilities, model charter, etc.)
- List of new communities that could be launched
- Training kit for community leaders and members
- Community management indicators
- For each CoP launched, charter and materials for the launch meeting
Results: Communities are part of the landscape
- More knowledge sharing and collaboration between sites
- Managers are convinced of the value of communities to help solve problems, improve processes or innovate